Consumer Directed Care – How to increase your home care margin

Increasing your home care margin isn’t about increasing your administration and case management fees or even imposing a big exit fee to boost your income, it’s all about keeping your internal costs as lean as possible and providing your staff with the right tools and support.

Home Care includes a 3 Step process:

  1. Signing up the consumer
  2. Providing services
  3. Recording income & expenditure

And having the right tools including the right software to do the following:

  1. On-boarding the consumer including generation of the required documentation
  2. Rostering internal staff/scheduling external service suppliers
  3. Recording actual income and expenditure including government funding, consumer contributions and all internal and external services.

If you are still using manual processes and having to visit a consumer more than once to sign them up, then cost reduction will be very difficult to achieve making it hard to compete in the home care market.

If you are interested in a demonstration of Care Collaborator – specialist cloud based software developed to complete the sign up process in one visit – please contact Debra Ward at Care Collaborator via the web page:, email or mobile 0438 020 728.

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