Frequently Asked
Questions

When using a manual system, Care Managers have to go back and forward between the office and the Care Recipient to make changes and finalise the Care Plan, Budget & the Agreement and have it signed.  Therefore, by doing it in Care Collaborator, no need to go back and forth as you can complete it in one visit with the Care Recipient being part of this process.  By making one less trip, you can save up to 25% per sign up.

All you need to start using Care Collaborator is one short training session (online or in person) and away you go as it’s that intuitive.  You are also provided with an easy to follow Training Manual.

For urgent support issues that are technical, it can take less than 4 hours however if it is a training issue, Debra Ward is always available to walk you through them.  Only requires a call or email and it becomes a priority.

Care Collaborator can manager an unlimited number of Home Care Packages being cloud based software, just by increasing the cloud size as the number grows.

Pricing starts at $5 per care recipient per month with a minimum charge of $80 per month.  There are no set up fees and you can leave anytime you want.

We are happy to work with your software provider, ensuring the data can transfer between systems.

We use the Russell Kennedy Home Care Agreement in Care Collaborator as they specialise in Home Care and provide update as soon as they happen which are then uploaded into our software.

We update all the Government Subsidies & Supplements in Care Collaborator which change once per year.  We also update all the changes to the other fee calculations such as Daily Care Fees & Income Tested Care Fees which change quarterly.