I read an article in the Community Care Review published 2 July 2019 titled “Stressed-out providers struggle to keep up with change” and understand the pain as there have been continual changes to the Home Care model from inception.
The following table shows “what was” compared to “what is” from 1 July 2019:

If you are interested in discussing your consumer on-boarding to make the process more efficient and less costly, contact Debra Ward via the Care Collaborator web page: www.carecollaborator.com.au, email debra@carecollaborator.com.au or
mobile 0438 020 728.