The consumer on-boarding process starts before you receive any government funding, so it’s crucial that you do this as efficiently as possible, especially with the funding moving to an “in arrears” scenario from June 2020. And, with the current pandemic situation, it may be hard to actually perform this process, especially if you’re still using paper.
However, if you decided to use software to help you perform the on-boarding and reviews, you could sign the consumer up from the office or at their place without having them physically sign anything.
The process would be as follows:
- Send the consumer all your documentation via email (preferable) or post prior to the actual onboarding so they have an opportunity to read everything and ask questions.
- You could either do a Skype session or a visit while still keeping a reasonable social distance. Of course, the optimal sign-up would be online or even over the phone, as you could send them a copy of the completed documentation for them to review and approve.
- Services can start immediately, and you can include them in your Medicare claim.
Care Collaborator is a cloud-based software allowing you to start straight away. We assist with your setup and provide easy online training as soon as you’re ready to go. It’s an easy process, and we can provide you with advice on how to set up your pricing and record everything in your accounts, particularly if you’re a relatively new Provider.
By automating the on-boarding process, your care managers can continue to focus on the consumer, making it a positive experience for them.
To make this happen, contact Debra Ward via the Care Collaborator web page: www.carecollaborator.com.au, email debra@carecollaborator.com.au or mobile 0438 020 728.
