Navigating the Support at Home Program: A Guide for Aged  Care Providers in 2024

The Australian aged care sector is set for significant changes, with the introduction of the Support at Home program scheduled to replace the existing Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme from 1 July 2025. The Commonwealth Home Support Programme (CHSP) will transition to the new program no earlier than 1 July 2027[1]. As we move into 2024, care providers must understand these impending changes and the role of technology in adapting to them.

Understanding the Commonwealth Home Support Program (CHSP)

The CHSP is a government-funded initiative designed to support older Australians who need assistance to stay independent and manage their daily tasks but can still live at home[2]. The program provides services such as domestic assistance, personal care, nursing, home maintenance, and community transport to help them maintain their independence and quality of life.

Transition to the Support at Home Program

From 1 July 2025, the Australian Government will introduce the Support at Home program, replacing the Home Care Packages Program and the Short-Term Restorative Care Programme. This new program aims to simplify the process for individuals seeking in-home care services and streamline funding. Care providers must understand the costs that make up their unit price under this new program[3].

In addition, a single assessment system is being created starting 1 July 2024, which will simplify and improve access to aged care services for older people[1].

The Role of Technology in Aged and Disability Care

As the sector evolves, technology has become an indispensable tool for care providers. Here’s how technology can support care providers:

Efficiency: Digital management systems can streamline administrative tasks, freeing up more time for care provision. Tasks like rostering, intake processes, and cost calculations can be automated, reducing the potential for errors and increasing efficiency.

Communication: Digital platforms facilitate better communication between care providers, clients, and their families. This aids decision-making and ensures everyone is on the same page regarding care plans and services.

Data Management: Secure data management systems ensure all client information is safely stored and easily accessible. This respects clients’ privacy and aids in personalised care planning.

Training: Digital training programs can keep staff updated on changes in policies, programs, and best practices in care provision.

Understanding the changes brought by the Support at Home program and leveraging technology to adapt to these changes is key for aged and disability care providers in 2024. By doing so, they can continue to deliver high-quality, personalised care services while staying compliant with government regulations.

For more detailed insights into calculating unit prices under the new program or information about onboarding clients, consider contacting industry experts such as Debra Baxter from Care Collaborator[4].


  1. Support at Home Program2
  2. Commonwealth Home Support Programme
  3. How do you work out your unit price under the Support at Home program?
  4. Care Collaborator

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