Preparing for the Support at Home Program: A Comprehensive Guide for Aged Care Providers

The aged care landscape in Australia is set to undergo further significant changes, with the advent of the Support at Home program from 1 July 2025. This new program will replace the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme. Furthermore, the Commonwealth Home Support Programme (CHSP) will transition to the new program by 1 July 2027[1]. This upcoming shift, along with an increased emphasis on upholding the Charter of Aged Care Rights and adopting Consumer Directed Care (CDC), necessitates a proactive approach from aged care providers.

Understanding the Support at Home Program

The Support at Home program is a government-funded initiative designed to simplify the process for older Australians seeking in-home care services and streamline funding. The program aims to provide a more flexible and integrated home-based care system, enabling older Australians to live independently in their homes for as long as possible[1].

The Charter of Aged Care Rights and Consumer Directed Care (CDC)

The Charter of Aged Care Rights, introduced by the Australian Government, outlines the rights of individuals receiving government-funded aged care. It guarantees quality care, independence, privacy, dignity, respect, communication in a language they understand, and the right to choose their care[2].

Consumer-directed Care (CDC) is a model that allows consumers to have greater control over their care by making decisions about the care services they receive and who delivers them[3]. The Support at Home program supports this model by providing a more individualised approach to care.

The Role of Integrated Data Management

As the aged care sector evolves, integrated data management has become a critical tool for care providers. Effective data management is an operational requirement and a strategic asset that can significantly impact care delivery. It can streamline processes, improve efficiency, and enhance the quality of care. Furthermore, it can aid in upholding the Charter of Aged Care Rights by ensuring transparency, accuracy, and privacy[4].


Understanding the upcoming Support at Home program, the Charter of Aged Care Rights, and the principles of Consumer Directed Care is crucial for aged care providers. Leveraging integrated data management can help providers seamlessly adapt to these changes and continue delivering high-quality care while ensuring they are prepared to transition well ahead of 1 July 2025.

For more insights on the role of technology in aged care, visit the Care Collaborator Insights page​​[5].


  1. Support at Home program2
  2. Charter of Aged Care Rights
  3. Consumer Directed Care
  4. Transforming Aged and Disability Care with Secure Data Management

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