Throwback Thursday Consumer Directed Care – Transparency and Collaboration (updated)

With the release of the Royal Commission’s Interim report, it has highlighted the importance of transparency and the need to be collaborative so there can be no misunderstandings at the outset of your relationship with your clients/consumers.

Focussing on Home Care, it is essential that you get your on-boarding process spot on as that can set you apart from others. If you’re still on-boarding your client/consumer using a manual process, the focus tends to be on completing the paperwork instead of on them. Using a digitised system allows you to focus on the client/consumer, increasing the transparency of the process and enabling collaboration. The conversation becomes more focussed on your client’s/consumer’s care needs and how they want to spend their funding to enable them to continue to live safely in their own home.

The additional benefits of doing this:

· Improves your care managers’ job satisfaction by getting rid of filling out forms and excel spreadsheets, enabling them to focus on the client/consumer.

· Improves your clients’/consumers’ on-boarding experience by including them in the discussion about their care plan and budget as this shows it’s about them.

By digitising the on-boarding process your care managers have more time to listen and learn about their consumer/client improving the experience for both parties, after all isn’t that what it’s all about?

If you’re interested in discussing how you can digitise your consumer/client on-boarding (sign up and review) contact Debra Ward via the Care Collaborator web page:, email or

mobile 0438 020 728. Look for to chatting about your home care and how we can add value.

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